Two days, designed for outcomes

Healthcare organisations have traditionally measured success through activity, capacity and volume. Yet delivering more care does not necessarily mean delivering better care. This keynote will explore why healthcare must increasingly be organised around the outcomes that matter to patients, relative to the resources required to achieve them.

Drawing on international experience, Dr Stefan Larsson will examine how leading organisations progress from measuring outcomes to using them to redesign services, align teams and drive meaningful transformation. He will share what distinguishes mature value-based healthcare systems, the capabilities required at different stages of the journey, and the common challenges organisations encounter along the way.

The session will set the strategic context for the Summit and invite leaders across IHH Healthcare to consider what it means to intentionally design care around value. It will conclude with a call to action for IHH to build on its global scale, clinical expertise and existing outcomes infrastructure to make better outcomes a defining feature of how care is designed, delivered and improved.

As healthcare costs continue to rise, organisations face increasing pressure to improve affordability and efficiency. However, sustainable healthcare cannot be achieved through cost containment alone. The more fundamental question is how healthcare can be designed to deliver better outcomes for patients while using resources more intelligently.

Moderated by Dr Stefan Larsson, this leadership panel will bring together perspectives from healthcare management, hospital operations, quality accreditation and public health. The discussion will explore what patient value means in practice, how organisations can move from departmental excellence towards better outcomes across the full patient journey, and how leaders should balance financial sustainability, quality, safety and patient needs.

Panel members will also consider the role of credible outcomes measurement, patient-reported outcomes, fair comparison and organisational culture in supporting improvement. Rather than viewing value-based healthcare as a standalone initiative, the session will examine how value can become a guiding principle for decisions involving service design, investment, workforce, partnerships and accountability across IHH Healthcare.

Healthcare organisations rely on numerous indicators to assess quality and performance. Yet the most meaningful definition of success must ultimately reflect whether patients are safer, functioning better and receiving care that responds to what matters to them.

In this session, Dr Muhammad Hussein will bring the audience back to the patient's voice as a foundation for healthcare design. He will explore how patient input can inform clinical care, patient safety, hospital flow, infrastructure planning and the broader experience of receiving care. The session will position patient-reported outcome measures, or PROMs, as one important way of systematically understanding the impact of healthcare from the patient's perspective.

Drawing on practical implementation experience, Dr Muhammad will discuss how organisations can introduce PROMs meaningfully rather than treating them as another data-collection exercise. He will highlight common pitfalls, including unclear purpose, poor workflow integration, low clinician engagement and data that are collected but not acted upon. The keynote will establish the practical context for the subsequent workshop on translating PROMs data into improvement.

After a day of inspiring ideas and improvement initiatives, this panel brings together leaders from medicine, nursing, pharmacy and allied health to explore what it takes to translate insights into meaningful, sustainable change. Through the lens of patient-centred care, panellists will discuss the enablers of successful transformation, the challenges of implementation, and how multidisciplinary teams can work together to deliver better outcomes, experiences and value for patients.